04a
Building AI-Native Product Operations at RedTrack.io
Product Discovery Lead & AI Champion · November 2025 – present
RedTrack is a MarTech attribution and analytics platform. When I joined, Discovery was ad-hoc, no AI ran in operations, and the e-com/DTC pivot from an affiliate-heavy customer base was underway with a closing Voluum-migration window on top.
What I built. I turned Discovery from a phase into a company function. A Discovery Request standard now sits at the front of every hypothesis, backed by a Notion-native backlog and a Discovery → decision → delivery flow that produces C-level risk memos before big bets. Around it I run 25+ Claude agents in production: a weekly Competitor Scout tracking 17 platforms, a Discovery agent network doing Job-Graph segmentation and market-map ROI, a Mobile App Reviews digest, an Onboarding Copilot, and — with my first direct report — a Support AI Assistant that reads each customer's live account settings behind two PII layers, not just the knowledge base. On top of the RT MCP server, an MCP Skills Pack delivers value to users through their own AI agents before they pay us — B2A infrastructure acting as an acquisition channel.
What changed. Four months in, I entered the Leadership Hub — the C-level strategy body. The mobile app shipped on iOS and Android. E-com and affiliate dashboards were defined, built, and released. MCP has been live in production since June 2026. Twelve strategic outputs were personally green-lit by the CEO over the first seven months.
Numbers
25+ agents live · 17 competitors monitored weekly · mobile iOS + Android launched · MCP in production · 1 direct report · Leadership Hub seat